Introduction to Salesforce Administration

                                 and Configuration


A broad range of topics covering just about everything on which a student will be tested on ADM 201.

These topics include but are not limited to:
basic administration, the architecture, configuration, customization and data management.


There is in depth coverage of system security topics such as:
Users, Licenses, Profiles, Field Level Security, Permission Sets, Record Security, Organization Wide Defaults, Role Hierarchy & Roles, Sharing Rules, Account Teams, Sales Teams, and Queues.


The object model related to sales force automation, marketing automation and service is thoroughly covered as well with sections on:
Accounts, Contacts, Opportunities, Products & Price Books, Quotes, Leads, Campaigns, Cases, Solutions, Knowledge, Ideas and Answers.


The automation of processes within Salesforce including the use of:
Workflow Rules, Approval Processes, and the Process Builder will be discussed and used in scenario driven exercises.
Students will also learn to develop new applications on the platform using the declarative interface.


Analytics, including reports, dashboards, and list views will be covered in detail as well.


Students will be introduced to:
Lightning Experience, Lightning Connect, Lightning Components, Lightning Pages, Lightning Community Builder and Actions.


Computer Training of America

Telephone: 413.283.7740

Toll Free: 877.283.7740

Fax: 413.283.7730